Frequently asked questions

When will I receive my mail?

Sign-ups for the next edition close on the 20th of the shipping month. Orders placed after the 20th will be included in the following edition.

Dear Stranger is a bimonthly mail club. A new edition is sent out every two months.

For example: if you place your order before the 20th of July, your first edition will ship in July. If you order after the 20th, your first edition will ship in September.

Mail ships on the 27th or 28th of the shipping month, arriving shortly after depending on your location. Customers in the Netherlands will receive their mail within 1-2 business days, while international customers can expect delivery within 5-14 business days.

If something has gone wrong or you haven't received your mail within the timeframe noted above, please reach out to me through the contact form.

Why every two months and not every month?

Writing stories and creating art takes a lot of time. To ensure the quality of everything I make, I decided to send Dear Stranger every two months instead of every month.

The research that goes into writing the newspaper, and writing, editing and revising the story, not to mention the art, all adds up. I want everything to feel intentional and as close to perfect as possible. You deserve that. 🕯️

Do you ship worldwide?

I do! As a writer and an artist, it is my dream to send pieces of my soul to people all over the world :)

How can I make changes to my address or subscription?

You can manage changes in your address, billing or subscription from the customer portal at any time.